If you’ve been experiencing form submission errors like:

• “We were unable to process your form, please try again.” or
• “Something went wrong while making an AJAX submission.”

These issues have been completely resolved in Everest Forms v3.3.0 and later versions. The updated version of the plugin addresses those issues by dynamically refreshing the form nonce using AJAX.

Important: The nonce update feature is only available in Everest Forms v3.3.0 and later. If you're using an older version, you may still experience form submission errors.

What do You Need To Do? #

You don’t need to change anything! Just make sure to:

• Update to Everest Forms v3.3.0 or later.
• Clear your website cache.
• Test your forms – they should now work without errors.

Why does this Error Occur? #

These errors typically occur due to expired or cached nonce values. Nonces are security tokens used to verify form submissions. When a page is cached, it may serve an old or expired nonce, resulting in failed form submissions.

How does Everest Forms Fix this Error? #

The feature operates through a three-step process:

1. Detection: The system checks if the current nonce is valid before form submission
2. Refresh: If the nonce is expired or invalid, an AJAX request fetches a new nonce from the server
3. Submission: The form submits with the updated, valid nonce

This process happens automatically without user intervention or page reloads. That’s it—your forms will now work smoothly, even on cached pages.

1. “We were unable to process your form, please try again.” #

Problem: This error occurs when WordPress nonces expire, typically after 12-24 hours or when pages are served from cache with outdated security tokens.

Solution: The AJAX nonce update feature automatically refreshes the nonce before form submission, ensuring the security token is always valid.

2. “Something went wrong while making an AJAX submission” #

Problem: AJAX form submissions fail when nonces become invalid due to caching or extended page sessions.

Solution: The feature detects expired nonces and seamlessly updates them in the background before processing the form submission.

Still Getting the Error? #

Most form submission errors should no longer occur with v3.3.0+. If you’re still experiencing the error after updating the plugin to the latest version or above v3.3.0, try disabling the cache on the pages.