Everest Forms Documentation

Step by step documentation to set up a form for your website.

Emails are not being delivered?

If you are unable to receive email notifications triggered by the plugin then there could be several reasons for this. We are going to list the most common issue here.

  • Email Settings Configuration Issue
  • Emails going to Spam Folder
  • WordPress Installation unable to Send Email
  • Emails are getting blocked due to Spam Subject Text

Email Settings Configuration Issue #

If you are not able to receive the email when a form is submitted, then the first thing you need to check is whether your email settings is configured correctly or not. For this go to your form settings->Email->Admin Email Notifications and check if the To Address, From Address, Reply To Address, From Name are correct. Check the link below for more detail

Setting up Admin Email Notification

Also, we have seen few users using same email address for To Address, Reply To Address. This also stops your email from being delivered.

Emails going to Spam Folder #

Sometimes your email might move to the spam folder. While there are many reasons why an email is marked as spam and would be a different topic to discuss. You might be looking at your Inbox while your email might have been received in your spam box. So make sure that your emails triggered by the plugin are not in your spam box.

WordPress Installation unable to send Email #

If you have recently setup your site then there is a high chance that your WordPress installation is not set up correctly to send the email. This may be the reason, your contact form or registration form plugin might not be triggering any email. To test this you can simply install this very simple plugin called Check Email

Once the plugin has been installed and activated.

Go to Tools->Check Mail

Under Send Test Email To enter an email address where you would like to receive a test email from your site.

Then click on the Send Test Email button.

If your WordPress site SMTP is correctly set up then you would receive a test email in the email address you entered. If this fails then you need to contact your host and ask them to fix the email configuration for you.

Alternatively, you can also use the SMTP plugin to set up SMTP on your site easily. Check this documentation to learn how to set up SMTP using the Easy WP SMTP plugin.

Emails are getting blocked due to Spammy Subject #

Sometimes, your emails can get blocked due to some blacklisted or promotional words in your Email Subject. We have seen this issue in a few hosting environments. These types of emails are blocked not by the email service providers but, by the website’s Hosting Servers.

If you don’t receive the email, then your emails are most probably blocked due to some spammy-looking content in your Email Subject.

You can change the email subject to something simpler like “New Form Entry” and check if you are able to receive the emails.

Please check your email and, try to avoid spammy looking words in the subject to prevent your emails from getting blocked.

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